about us
What's it like to work with Potomac Digitek? We provide service and support that are second-to-none, with all of our focus on the client's success.
What's it like to work with Potomac Digitek? We provide service and support that are second-to-none, with all of our focus on the client's success.
Potomac Digitek (affectionately known as "PODI") provides Web-based programming, technology, support, and project management to associations and non-profits. Our work helps clients thrive by making their web sites, back offices, meeting registration, e-commerce, databases, and content delivery all work better together.
Here are just a few examples of our commitment to client success:
PODI Account Managers have years of experience in defining and managing projects. We know how to work with committees, boards, and staff, and how to reignite languishing technology initiatives that need a bit of a kick-start!
We strive to handle all the tentacles of creating and deploying a web site. That includes registering domains, hosting sites, setting up Google Analytics accounts, putting SSLs in place, meeting PCI compliance requirements, ensuring secure processing, and keeping up with industry trends and best practices.
Our Single Sign-On programming lets authorized members login once to access all elements of a client’s online presence — web site, back office, professional journal, online community, continuing education features, and meeting sites.
We deploy client sites on a robust and intuitive Content Management System so client teams can easily keep their site up to date. And we are always here to help with any issues or more complicated tasks.
Is your site unorganized, confusing, or out of date? Can visitors easily find what they are seeking? Our in-house designer has specialized in association and non-profit sites for more than a decade, creating award-winning designs that engage the user. Our team will help to create easy-to-use navigation flows for intuitive content structure.
Transitioning from an old site to a new site can be a daunting task, but we ease the transition through an organized build process; data transfer from the prior site; verification of new site link integrity; the assignment of domains, aliases, and SSLs; and new site deployment on a robust and secure web server.
Need to reach us? Call Potomac Digitek and a member of our U.S.-based Support Team answers the phone, is prepared to address your question, and often completes your request during the call. And if it's after hours, your message is directly forwarded to our team for resolution of urgent issues.
If you contact us with a problem, you won’t need to open a ticket. No need to wait days for a response. Ninety six percent of reported problems are solved while the client is on the phone or in direct response to an email. We commit to respond to you within 24 hours or any request we receive.